Mortgage Advisory Service is a trading name of Mortgage Advisory Services Limited and is is registered in Scotland, company number SC636786.
Registered office: Pavilion 1, Finnieston Business Park, Minerva Way, Glasgow, United Kingdom, G3 8AU.
The information we collect is securely protected and we aim to maintain a high degree of confidentially and privacy. We will not share, publish or sell your information to any third party outwith our organisation. Our policy complies with UK law.
We’ve listed the information we collect, both online and offline, in order to assist you with your financial services needs. This information we collect and how we collect it is as follows:
When you enquire via our website we will gather information about your name, telephone number, email address and postal address. We will then use this information to make contact with you to complete a short “fact find” to understand how we can best meet your needs.
If you telephone us we will gather the same fact find information for the same purpose.
Personal Fact Find Data
After completing a short fact find on the telephone, which will include personal information, as well as your financial position (income, expenditure, current assets and mortgage needs) we will appoint you a qualified mortgage adviser. Your mortgage adviser will be part of our network of advisers who will speak directly with you to gain approval to source the best mortgage deals, with your permission.
Rhona Galbraith will be what is known as the ‘controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location-based information.
Why do you need my data and what will it be used for?
We need to know your basic personal data so we can make contact with you and respond to your message, request or query. All the personal data we process is processed by our staff in the UK.
Who is my data shared with?
Your data will only be shared with third parties if this is necessary to respond to your request. If this is the case, we will seek your permission before passing on your details.
How long do you keep my data for?
We may store your data for up to six years past the end of any business relationship, after which time it will be securely destroyed. If you would no longer like us to process your data at any time, you have the right to object to processing of your data. To do this, please contact firstname.lastname@example.org.
What are my rights?
You have the right to object to the processing of your data. You also have the right to request access to your data at any time. You have the right to rectification and/or erasure of personal data or restriction of processing. If you wish to raise a concern related to how we have handled your personal data, you can contact us to have the matter investigated at email@example.com. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the information commissioner’s office: https://ico.org.uk
If you post a comment on our website/ blog we will store your information including, but not limited to, your IP address, email address and name if they are provided.
We use Google Analytics to better understand and improve our customer experience on our website. This tells us your estimated location, average time on site, number of pages viewed and bounce rate, among other information. We cannot collect your name, email address, telephone number or other personal information using Google Analytics, it provides an overview of how our website is being used.
We don’t expect that you will ever need to complain however in the event you feel you have been unfairly treated we do take complaints very seriously and would like the opportunity to correct any errors made.
When you complain, we will record information that you provide us with to help rectify the complaint. If it’s pertinent to share your complaint with another person or persons we will do this as sensitively and discreetly as possible. An example may be sharing the complaint with the adviser or compliance manager to get a better understanding of the complaint.
Government & Agencies
Like all businesses we are bound to uphold the law and we may be required to share your information with Government agencies if they request information or if they have authorisation through legal procedures.
We would remove all sources of information from our website and customer relationship database if you wish. You can make a free request via firstname.lastname@example.org. We aim to have your data removed within 14 working days.
All content on our website has been created by us and is subject to copyright law in the UK. The content should not be replicated, edited or downloaded, other than for personal use. You are not permitted to reproduce, modify or publish our content online or offline without our prior permission.
You should not make any financial decisions based on our website or social media accounts. While we may discuss financial solutions this does not constitute advice and is for information purposes only. For mortgage or insurance advice you should enquire via the website or telephone, complete a fact find and speak to a qualified adviser for regulated advice.